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Career Readiness, Communication, Emotional Intelligence, Entrepreneurship, Leadership, Management, Mindfulness, Operations, Sales, Startups, Strategy, Teamwork, Technology
New York, New York
James Franz is a client services specialist with a proven track record of exceptional performance in any customer-facing role. Core competencies include sales, account management, customer success, support, and on-boarding. He brings a customer first perspective informed by years of experience in enterprise SaaS working with high profile clients like Brookfield, BBC, MSN, NY Times, and hundreds of other happy partners around the world. Experience with deals ranging from $25k-$1m+, 600+ customers across 70 countries, and teams ranging from 1-20 people across four departments, James has supported startups from series A-C and helped facilitate a $30m round of series B funding.
James is looking to support the effort of individual contributors hoping to level up by learning better working habits, organization, and communication skills. As an experienced team lead, managers can leverage James to access insights into how to better set up their teams for success, have tough performance management conversations, and master the art of proper expectation setting. And at the executive level, James can help with departmental collaboration, advocacy, and assist in creating predictable, repeatable KPI improvement plans.
Trained in CEB, Gap Selling, and John Barrows methodologies, James' additional areas of experience include web analytics & development, education, real estate, automotive, hospitality, retail, food & beverage, and interior design.