Taylor Ouellette

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Career Readiness, Change Management, Communication, Diversity and Inclusion, Emotional Intelligence, Executive, HR, Leadership, Management, Mindfulness, Marketing, Operations, Startups, Strategy, Teamwork, Technology

Boston, MA


Taylor Ouellette is the SVP of People Operations at Call9. Ouellette prides herself on being not your typical People Operations leader. As a strategic, passionate business woman, she has provided advisory services across several industries, including healthcare, finance and education. Ouellette’s passion for business, people, and operations has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader and advisor.

Prior to Call9, Ouellette was responsible for leading several major Human Resources and Operations initiatives at Massachusetts largest Emergency Medical Services (EMS) provider including growing the organization to more than 900 employees. She joined the senior leadership team at Call9 in 2018 as the Head of People Operations after serving in a consulting role since 2016.

Ouellette earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor for the CEOs she works with, she obtained her M.B.A. in Leadership. Her tactical approach, passion and innate leadership ability and experience enables her to successfully lead the organizations and people she partners with into the future.


Taylor is an incredible leader and coach. She has incredibly strong leadership abilities, unparalleled strategic vision, grit and truly is fearless in her approach. Taylor creates the space for someone to bring their authentic self to a conversation and empowers them to be the best version of themselves . She understands that there is not a one size fits all approach to leadership and coaching and leverages her vast professional experiences and passion to create a personalized plan for each person she works with.
— Senior Talent Acquisition Manager